Your Crunch

How do I reset my password or memorable word?

To reset your password or memorable word go to 'Your Account > Dashboard': From here you’ll see this, so just select the relevant option you’re after: Please note: Passwords must be at least 8 characters long and contain a mixture of letters and numbers. All passwords are case sensiti...

How to securely transfer a document

If you need to transfer documents to your Client Manager you can use the 'Document transfer' feature found in the 'Your Account' section of your Crunch account, which you can get to by selecting the icon in the top right as shown below: To send a document to your Crunch team, simply click the 'Up...

How to use Harvest timesheets?

If you’re working with multiple clients on a project or need to apportion work by the hour – then timesheets are a far more practical solution then the traditional spreadsheet or written record. As part of our API (application programming interface) development, clients are now able to integrate ...

How do I keep my home address private?

Many people are uncomfortable with their personal details being publically available. It’s one of the reasons why some company directors use a "virtual office service", in order to have an official director service address for important correspondence that isn’t their home address. Crunch has par...

Invoice Tuner guide

Invoice Tuner allows you to customise your invoices for each client by editing text and choosing different themes. How does it work? 1. Navigate to https://labs.crunch.co.uk/invoicing. Click ‘start’ to connect with your Crunch account. Once you've entered your details you'll be redirected ...

How can I change my personal details, email address or direct debit de...

If you change any of the following: Your email address Your home or business address Your direct debit subscription Get in contact with your Dedicated Service Team by phone or email (support@crunch.co.uk) and we will update your details.

How to add Crunch's support@crunch.co.uk to your email whitelist

To avoid legitimate Crunch emails ending up in your junk folder, you can add the Crunch 'support@crunch.co.uk' email address to your whitelist/safe sender's list. Here are some short steps in a variety of email applications to make this happen: Microsoft Outlook Express Open a Crunch email. ...

How to change/update addresses

To change your Registered Office or Business/Trading Address Contact your client managers and we can make the necessary changes for you. To change the address of a client that you want to send an Invoice to If the invoice is in a "draft" state you can edit the address for the client in the 'Sales...

How to make a complaint

We aim to offer the highest levels of customer service and accountancy advice at all times. If you are dissatisfied in any way with the service Crunch provides please contact your Client Managers in the first instance and they will try to resolve the issue. We aim to respond within 7.5 business h...

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