Your Crunch

How can I reset my password?

To reset your password just go to the 'Your Crunch' tab and select 'Change password' from the Dashboard. Passwords must be at least 8 characters long, and contain a mixture of letters and numbers. All passwords are case sensitive

How to securely transfer a document

If you need to transfer documents to your Client Manager you can use the 'Document transfer' feature found in the 'Your Account' section of your Crunch account, which you can get to by selecting the icon in the top right as shown below: To send a document to your Crunch team, simply click the 'Up...

How to use Harvest timesheets?

If you’re working with multiple clients on a project or need to apportion work by the hour – then timesheets are a far more practical solution then the traditional spreadsheet or written record. As part of our API (application programming interface) development, clients are now able to integrate ...

How do I keep my home address private?

For a variety of reasons you may not wish to disclose your personal address on your business correspondence. This is completely understandable - as you may work with clients which you’d prefer to keep your home address hidden from. As a limited company it is a legal obligation to provide y...

Invoice Tuner guide

Invoice Tuner allows you to customise your invoices for each client by editing text and choosing different themes. How does it work? 1. Navigate to Click ‘start’ to connect with your Crunch account. Once you've entered your details you'll be redirected ...

How can I change my personal details, email address or direct debit de...

If you change any of the following: Your email address Your home or business address Your direct debit subscription Get in contact with your Client Manager by phone or email and we will update your details.

How to add Crunch's to your email whitelist

So as to avoid legitimate Crunch emails ending up in your junk folder, you can add the Crunch "" email address to your whitelist / safe sender's list. Here are some short steps in a variety of email applications to make this happen: Microsoft Outlook Express Open a Crunc...

How to change addresses in the app

To change your registered office address or business address Contact your Client Manager and we can make the necessary adjustments. To change address to send the invoice to If the invoice is in draft form you should edit the address for the client in the 'Clients' tab and the addr...

How to make a complaint

We aim to offer the highest levels of customer service and accountancy advice at all times. If you are dissatisfied in any way with the service Crunch provides please contact your Client Managers in the first instance and they will try to resolve the issue. We aim to respond within 7.5 business h...
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