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Service description for Bankbolt for Metro

Crunch Add-Ons - BankBolt Services (Metro Bank)





BankBolt Services: BankBolt is a service offered by Crunch whereby an automated bank feed, being bank transactions are processed and appear in your online Crunch Account.


1. The Contract


1.1 When you ("you", or the "User") use the BankBolt Services you enter into a legally binding agreement with Crunch governed by the Crunch Terms(which are expressly incorporated into this Contract with you) together with these Special Terms where they vary or add to the Terms. References to capitalised terms used in this document shall have the same meaning and effect as those defined in the Terms unless expressly stated otherwise.


1.2 Unless we agree with you in writing that your individual terms and conditions are somehow different from the ones outlined in this document or the Terms, you are bound by this document and the Terms when using the BankBolt Services.

2. Accepting the Terms

Before using the BankBolt Services, you must accept these Special Terms and the Terms (“together the “Terms”), and you may not use the Services if you do not accept the Terms.

There are two ways to accept the Terms:(i) by accepting the Terms when Crunch makes this available to you (i.e. when activating the Services); or(ii) by using the Services in any capacity.

When you start using the BankBolt Services, you will be deemed to have accepted the Terms. Once you use the Services you are bound by the Terms until you terminate your relationship with Crunch.

3. Provision of BankBolt Services by Crunch

3.1 Crunch provides and performs the BankBolt Services to you through Metro Bank. Crunch may change the BankBolt Services or add new features in the future. Crunch may sub-contract or assign the provision of any and all of the BankBolt Services. By agreeing to the Terms, you acknowledge and agree that the form and nature of the BankBolt Services may change without prior notice to you.

3.2 Please note that Metro Bank is a third party company, separate and independent from E-Crunch Limited. It is your responsibility to decide whether any services and/or products provided by Metro Bank are suitable for your purposes. Crunch specifically disclaims any responsibility or liability relating to your use of the suggested products and recommendations from Metro Bank and shall under no circumstances whatsoever, be liable for any special, incidental or consequential damages, which may arise from such use.


3.3 You acknowledge and agree that BankBolt is not an accounting service and, whilst we strive to attain extremely high levels of accuracy, we cannot guarantee the accuracy or correctness of the information extracted from your documents. You agree that you will manually check the accuracy and correctness of the data entered by Crunch before using the data.


3.4 You acknowledge and agree that Crunch may suspend or discontinue, without prior notice to you and at the sole discretion of Crunch, some or all of the BankBolt Services, making the Services unavailable to you or other users. If Crunch deems it necessary to discontinue the services it provides, you will receive at least 7 days notice before the BankBolt Service is removed from your Crunch Account. You are not required to inform Crunch if you stop using the BankBolt Services, and may stop using the BankBolt Services at any time.


3.5 You agree to only access (or try to access) and use the BankBolt Services through interfaces provided by Crunch. You shall not access (or try to access) and use the BankBolt Services through any automated means, including, but not limited to, scripts, robots, or web crawlers.


3.6 BankBolt is activated in your Crunch Account when you agree to the Terms.



4. BankBolt Service Features – Use and Limitations

4.1 The Service provides an automated bank feed, being bank transaction information from the Crunch Account Holder’s bank accounts to appear in your Crunch Account.


4.2 In order to use the Service you must have a Metro Bank business bank account.


4.3 In providing the Service, Crunch complies with policies and standards established by Metro Bank, and its Code of Conduct as a third party user of their systems.


4.4 Electronic copies of bank statement entries are downloaded via a secure connection from Metro Bank computer systems, and uploaded into your Crunch Account.


4.5 By applying for a Metro Bank bank account through Crunch, or transferring your appointed Professional Adviser to Crunch you agree to Metro Bank making available copies of all statements issued in respect of the Account and to disclose details of that Account to Crunch.


4.6 To apply for a new Metro Bank bank account you must complete an application form, or transfer your appointed Professional Adviser to Crunch. Please refer to the Crunch Help Centre for more information and to access application forms and transfer template.


4.7 You acknowledge that Crunch may receive commission in respect of the account.


4.8 The Service is activated from within your Crunch account by selecting the bank account you would like to use the Service for.


4.9 Upon activation, the bank statement entries may not be available immediately due to the processing time of your application or letters, and could take up to 10 days.


4.10 In order to use the Service, prior to activation you should have uploaded any previous bank statements to your Crunch Account. We are unable to backdate statements, and will contact you if we are unable to perform the Service due to inconsistency in dates.


4.11 In no event shall we, or our third party suppliers be under any obligation to process and provide the Services until written authority has been provided.


4.12 You acknowledge that Crunch’s ability to provide the bank feed is dependent on Metro Bank providing the data. In the event the relevant bank does not provide the bank feed then Crunch shall inform you as soon as is reasonably possible but in no event shall Crunch face any liability for failing to provide the feed.


4.13 Bank transactions will be uploaded into your Crunch Account twice a week on a Tuesday and Friday.

4.14 You will be sent an email to let you know when your first statement entries begin to be uploaded. You will need to upload the statement entries leading up to the date of that email. This ensures that there are no gaps in your statements when starting to use the BankBolt Service.

4.15 You agree that you will be solely responsible for all activities that occur under your account, whether you are aware of them or not.


5. Fees and Payment Terms for BankBolt


5.1 For an undefined period, BankBolt for Metro Bank is operated as a free service but you agree at Crunch’s sole discretion that we may introduce fees and charges from time to time but you will be notified in advance if this happens and will be required to opt-in to the pricing.


6. Cancellation and Termination


6.1 You are able to cancel the service by deactivating it in your Crunch Account or by contacting Metro Bank requesting the transfer of your Professional Adviser.


6.2 Crunch may terminate your BankBolt Service on any of the grounds set out in the Terms and if the BankBolt Service is no longer being made available to Crunch or where it is no longer commercially viable.


7. Data Protection

You agree to the use of your personal information and data in accordance with Crunch privacy policy. The privacy policy explains how Crunch handles and stores your personal information and protects your privacy. Please read this policy carefully.

Last Updated: 20 Aug 2015 04:54PM BST

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