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What are unallocated payments and what do I need to do about them?

Unallocated payments are payments or refunds that you've recorded in your Crunch account but have not yet associated with an invoice, expense or credit note.

Common reasons for unallocated payments:

  • The payment hasn't been matched to an invoice in your Crunch account. You’ll either need to locate the invoice or (if it doesn't exist) create a new one, and then allocate the payment to it.

  • You created a duplicate. Please check your client payment lists to make sure that there are no duplicates. Duplicate transactions need to be deleted.

  • Opening balances from your previous accountant were not provided or put through.

  • Credit notes allocated prior to payment or receipt of funds.

  • Differences between invoiced amount and paid amount.

Impact on year end accounts production

Year end accounts can’t be put into production if transactions relate to the current year. This has the effect of delaying the start of accounts production.

Resolving unallocated payments

For more information, see our article on dealing with unallocated payments in Crunch.

Last Updated: 25 Jul 2017 08:51AM BST
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