Relationship with Crunch
Crunch is a trading name of E-Crunch Limited. E-Crunch Limited is a limited company registered in England and Wales (registered number 06014477) with its registered office at Unit 11 Hove Business Centre, Fonthill Road, Hove, East Sussex BN3 6HA.
When you ("you", or the "User") use the Snap Services you enter into a legal agreement with Crunch. This page details the agreement and explains the terms of that agreement.
Unless we agree with you in writing that your individual terms and conditions are somehow different from the ones outlined in this document (henceforth called the "Terms"), you are bound by this document when using the Snap Services.
When using the Snap Services, the Terms form a legally binding agreement between you and Crunch. Take time to read them carefully.
Crunch maintains the right to change or replace the Terms at any time, at its sole discretion. You are responsible for checking and reviewing the Terms regularly to keep updated to any such changes.
Accepting the Terms
Before using the Snap Services, you must accept the Terms, and you may not use the Snap Services if you do not accept the Terms.
There are two ways to accept the Terms:
(i) by accepting the Terms when Crunch makes this available to you (i.e. when activating the Snap Services); or
(ii) by using the Snap Services in any capacity.
When you start using the Snap Services, you will be deemed to have accepted the Terms. Once you use the Snap Services you are bound by the Terms until you terminate your relationship with Crunch.
Provision of Snap Services by Crunch
Crunch shall provide and perform any and all of the Snap Services to you through trusted third party service providers. Crunch may change its Snap Services or add new features in the future. Crunch may sub-contract or assign the provision of any and all of the Snap Services. By agreeing to the Terms, you acknowledge and agree that the form and nature of the Services may change without prior notice to you.
You acknowledge and agree that Crunch may suspend or discontinue, without prior notice to you and at the sole discretion of Crunch, some or all of the Snap Services, making the Snap Services unavailable to you or other users. If Crunch deems it necessary to discontinue the services it provides, you will receive at least 7 days notice before your account is closed. You are not required to inform Crunch if you stop using the Snap Services, and may stop using the Snap Services at any time.
You acknowledge and agree that if Crunch disables access to your account, you may not be able to use the Snap Services.
Crunch may remove any Content (as defined below) or user accounts at any time and for any reason at the sole discretion of Crunch.
You acknowledge and agree that Snap is not an accounting service and, whilst we strive to attain extremely high levels of accuracy, we cannot guarantee the accuracy or correctness of the information extracted from your documents. You agree that you will manually check the accuracy and correctness of the data entered by Crunch before using the data.
Use of the Snap Services by You
In order to gain access to certain Services, you may be required to give Crunch information about yourself. You agree that you will only provide us with information that is accurate, correct, and up to date.
You agree to use the Snap Services only for purposes that are permitted both by the Terms and by any applicable law, regulation, or generally accepted practices or guidelines in relevant jurisdictions.
You agree to only access (or try to access) and use the Snap Services through interfaces provided by Crunch. You shall not access (or try to access) and use the Snap Services through any automated means, including, but not limited to, scripts, robots, or web crawlers.
You agree not to impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your personal information, or your affiliations with any person or entity.
You shall not upload, post, transmit, store, or otherwise make available content that contains software viruses or any other computer code, files, or programs that could interrupt, destroy or limit the functionality of the computer software or hardware or telecommunications equipment of Crunch, its users or its affiliates.
You shall not upload post, transmit, store, or otherwise make available content that is pornographic or otherwise explicit in nature.
Crunch reserves the right to remove any and all explicit content at its sole discretion.
You agree that you will not submit any content containing information or materials relating to your or anyone else's medical conditions or care and from which an individual can be identified. You further agree to indemnify, defend, and hold harmless Crunch and its officers, directors, agents and, employees for any violation of any health insurance legislation.
You agree not to reproduce, copy, sell, trade, or resell all or any part of the Snap Services for any purpose, including merchandise and hardware sold through the Company.
You agree that you are solely responsible for any breach of your obligations under the Terms and for the consequences of any such breach.
Crunch has no responsibility to you or to any third party for such breaches or the consequences of such breaches (including losses or damage that Crunch may incur).
You agree to be responsible for keeping your passwords associated with your Crunch account secret and secure.
You agree that you will be solely responsible for all activities that occur under your account, whether you are aware of them or not.
If you become aware of any unauthorised use of your password or account, you agree to notify Crunch via e-mail to firstname.lastname@example.org as soon as possible.
You must be at least 16 years old to be allowed to register and use the Snap Services. If you are not at least 16 years old, you shall not attempt to register.
Snap is a service whereby you email receipts, which are then processed and appear in your online Crunch Account.
Snap is activated in your Crunch Account when you agree to these Terms. You can choose between two services, Snap Lite and Snap Unlimited and an email confirming the service selected will be sent to you.
Snap Lite provides free processing for 15 receipts per month and Snap Unlimited provides unmetered processing for a monthly fee.
An email notification will be sent to you to inform you your receipt has been received, then an email when the receipt is processed and appears in your Crunch Account.
To ensure the fastest and most reliable processing, please flatten all receipts and remove all paper clips, staples, taping, and backing paper before emailing your documents.
You may not send in receipts for another user. If Crunch determines that you have sent in receipts for another user, they will not be processed or uploaded. Usage of one Crunch Account by more than one person without consent of the original user may result in account termination.
If you continue to email receipts after deactivation of your Snap service, they will not be processed or uploaded into your account.
You acknowledge that Crunch makes no warranty whatsoever regarding processing time, though the entire process usually takes under 3 business days.
Crunch accepts no liability for loss, damage, or inconvenience resulting from delays in processing, or loss of or damage to receipts or documents during processing.
If you send in receipts without a Payee Name (supplier), Date and Total, that receipt may not be processed or entered into your Crunch Account or the data entered may be incomplete. Crunch cannot process letters, lists, manuals, or other documents.
If a receipt cannot be processed you will receive an email informing you with instructions of what to do.
If you send in illegible receipts they may not be processed correctly into your Crunch account. You recognise that all receipts may not be entered correctly into your account, and that Crunch does not guarantee proper expense type selection or data entry on any receipts.
Whilst we strive to attain extremely high levels of accuracy, we cannot guarantee the accuracy or correctness of the information extracted from your documents. You agree that you will manually check the accuracy and correctness of the data entered into your Crunch Account by the Snap Service.
It is your responsibility for ensuring you are satisfied the VAT amount selected for each expense is accurate so it can be claimed correctly.
If the expense hasn’t yet been paid for, or the payment method wasn’t detailed on the submitted receipt you will need to record this so the expense doesn’t appear as unpaid.
If the payment method was detailed on the receipt and was made from a non business bank account then the payment method will need to be marked as paid by Director personally.
Crunch does not warranty the accuracy of automatically processed information.
If you send in receipts with notes or other information on the backs, those back-sides may not be processed or uploaded into your account.
For your security, do not email in receipts that have full credit or debit card information printed on them. If any such receipts are received, they may not be processed or uploaded to your account.
Receipts that are not in English or amounts that are not in UK Pounds will be processed, but may not be entered properly into your account.
If you send in receipts that need excessive preparation before the processing can begin, processing may be delayed.
Fees and Payment Terms for Snap Unlimited
A subscription fee of £5.50 + VAT per month for use of the Snap Unlimited Service is payable monthly by the Crunch Account subscriber. The subscription rates are posted on our website and we may vary these from time to time: please see our services page for the rates in force for the current month. Prices on our website are quoted in UK pounds Sterling and exclude VAT, which is also payable. You will be notified of any changes to our current price plan. It is a requirement that a Direct Debit is set up for payment of monthly fees.
The unlimited service will commence when Snap Unlimited is activated in your Crunch Account and the monthly fee will be added to your current Crunch subscription and you will receive notification of a change to your Direct Debit collection amount.
If you are paying your Crunch Subscription on an Annual basis you will be asked to set up a Direct Debit with us for the Service.
We shall be under no obligation to provide the Snap Service if the subscription fee is not paid to us on time. The Account Holder must ensure that we have complete and accurate billing and contact information throughout the subscription period, including the full name of the Account Holder, its business address, and a billing contact email address.
If subscription fees become overdue we reserve the right to terminate your access to the Snap Service until the balance is paid.
Suspension or termination
We reserve the right to terminate your access to the Service at any time for any reason. If you fail to abide by these Terms of Service, if payment of the subscription fees is not paid on time, or we are unable to contact you we reserve the right to terminate your access to the Service.
You would be required to complete the activation process again if you wanted the Snap Service to continue.
You are able to cancel the service by deactivating it in your Crunch Account.
Cancellation will happen at the end of your current monthly fee period at which point no further receipts will be processed and no further fees will be billed. No refund will be made of any fees already billed and paid.
As long as you keep your password safe, Crunch protects your data so it can only be viewed and accessed by you. Crunch uses 256-bit secure socket layer encryption.
You acknowledge that the Snap Service is provided "as-is" and may not meet your expectations or requirements. In the extremely rare event that this should happen, Crunch accepts no liability for any loss, damage, or inconvenience resulting from your use of the Services.
Privacy and Personal Information
Content in the Snap Services
You acknowledge and understand that all information (including data files, e-mails, computer software, advertisements, sponsored content and others), which you may have access to when using the Services, are the sole responsibility of the entity from which such content originated.
Such information will now be referred to as the "Content."
You may come across Content when using the Snap Services that may be protected by intellectual property rights owned by entities who provide that Content. You may not modify, rent, lease, loan, sell, distribute or create any derivative products or services (or parts of products or services) based on this Content.
If you come across Content when using the Snap Services that may be infringing a copyright, trademark, or patent claim, you agree to notify use of the potential infringement by e-mailing us as soon as possible. Further, you agree to abide by the rules and guidelines set forth in Crunch copyright policy. Crunch reserves the right to pre-screen, review, filter, modify, flag, refuse, or remove any or all Content from any Snap Service at any time, at the sole discretion of Crunch.
You understand that when using the Snap Services, you may come across material that you find objectionable, offensive or indecent and that you are using the Snap Services at your own risk.
You agree that you are solely responsible for any Content that you create, transmit or display when using the Snap Services and are responsible for any consequences of such actions.
You acknowledge and agree that Crunch is the sole proprietor of all legal rights and titles to the Snap Services, including, but not limited to, any intellectual property rights associated with the Snap Services. This ownership applies whether or not those rights are registered; and wherever in the world the rights may exist.
You acknowledge and agree that some or all of the Content may be classified as confidential by Crunch and that you shall not disclose such information without expressed, written consent from Crunch.
Crunch acknowledges and agrees that it does not obtain rights, titles or interest from you on the Content that you submit, post, transmit, or otherwise make available. You agree that you are responsible for making sure your rights regarding the Content are protected and enforced and that Crunch has no responsibility to protect or enforce them on your behalf.
You shall not use any of Crunch’s trade names, trade marks, service marks, logos, domain names and other distinctive brand features that are not in accordance with Crunch’s expressed, written consent.
You shall not duplicate, change, create a derivative work of, reverse engineer, decompile, or attempt to obtain the source code of Crunch’s software (in whole or in part).
You shall not remove, obscure, or alter any proprietary rights notices that may be found attached to or as a part of some Content.
License from Crunch
When abiding by the Terms, Crunch allows you to enjoy its Snap Services at a monthly or annual cost (or free for certain Services during trial periods from time to time). This opportunity shall be referred to as the "License." The personal, worldwide, royalty-free, non-exclusive License is for the sole purpose of allowing you to use and benefit from the Snap Services.
You shall not assign your rights (wholly or in part) to use the Snap Services to another. You shall not agree to or allow another entity to have a security interest in or over your rights to use the Snap Services, or otherwise transfer or trade any part of your rights to use the Snap Services as detailed in the Terms.
Content License from You
You will keep copyright and other rights you may already hold in Content that you submit, post, or otherwise make available via the Snap Services. You hereby grant Crunch a perpetual, irrevocable, worldwide, and non-exclusive license to reproduce, modify, translate, publish, and distribute any Content that you make available via the Snap Services.
You understand that in order for Crunch to provide the Snap Services to our users, Crunch may transmit your Content over various public networks and in various media and may make changes to your Content to meet the technological requirements of such networks and media.
Ending Your Relationship with Crunch
Terms will continue to apply until you or Crunch terminates the relationship as explained below.
Crunch may terminate its legal agreement with you under several circumstances:
If you have not adhered to any or all of the provisions in the Terms, or if it appears that you do not intend to or are unable to comply with the Terms. The decision of whether or not you intend to or are unable to comply will be solely at the discretion of Crunch.
If Crunch is required to by law
If the partner or third party that offered services to you in conjunction with Crunch has ended its relationship with Crunch
If the Snap Service is no longer commercially viable for Crunch
When the relationship between you and Crunch ends, all the legal rights, obligations and liabilities enumerated in the Terms shall be unaffected by the cessation.
You acknowledge, agree and understand that you use the Snap Services (including downloading Content) at your own risk and that the Snap Services are provided by Crunch "as is" and "as available" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
Crunch does not guarantee that the Snap Services will meet your requirements or expectations, that your use of the service will be uninterrupted, timely, secure, or free from errors, that information obtained from the Snap Services will be accurate or reliable or that defects in the software of the Snap Services can or will be corrected.
Any material downloaded or otherwise obtained when using the Snap Services is obtained at your own risk. You will be solely responsible for any damage to your computer system or other device used to access the Services that happens as a result of the obtainment of any such Content.
Information and advice received from Crunch, its users, or its Content, whether oral or written, shall not constitute any warranty not expressed in the Terms.
Limitation of Liability
Crunch shall not be liable or responsible for any reliance you place on the completeness, accuracy, or existence of website content or other representations made by partners and third parties or the outcomes of relationships and transactions you may have with partners and third parties.
Crunch shall not be liable or responsible for any changes Crunch makes to its Snap Services, for any permanent or temporary restrictions or cessations of the Services, or for any harm this may cause you.
Crunch shall not be liable or responsible for the deletion of, corruption of, or failure to store any Content or other data used in or maintained by the Snap Services and you are advised to maintain your own records and copies of Content.
Crunch shall not be liable or responsible for your failure to provide correct, accurate, and up-to-date account information.
Crunch shall not be liable or responsible for your failure to keep your password and account information secure.
The Snap Services may include hyperlinks to other web sites, content or other resources. Crunch is not responsible for the content or availability of these third-party resources. Crunch does not necessarily endorse any advertising, products or other materials featured, or available on other web sites or resources.
Crunch boxed graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks or trade dress of Crunch in the U.K. and/or other countries. They may not be used in connection with any product or service that is likely to cause confusion.
You agree that Crunch may send you notices via e-mail, regular mail, or alerts within the Snap Services.
If it is decided in a court of law that one or several of the Terms (or any part of a Term) are in violation of the law, those terms will be changed or deleted as appropriate, but the others will remain as unmodified Terms.
You agree to use all reasonable endeavours to resolve any dispute in relation to the Snap Services, including speaking to us and trying to resolve the matter, our contact details are on the Crunch website, before issuing any legal proceedings.
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
Crunch is a trading name of E-Crunch limited, for its services provided by Receipt Bank