We use automated emails for a variety of purposes - to reset your password, to remind you of a VAT return, email your clients their invoices etc.
Depending on your settings and preferences these emails may end up in your junk folder, so please check this first.To ensure that you always receive these emails it's important to add our email address email@example.com to your safe senders / whitelist in your email application. To find out how to do this, click here.
Another program such as anti-virus software, such as McAffee Spamkiller and Norton AntiSpam may also be blocking our emails. You will need to configure your anti-spam settings in that software. To find out how, please refer to the vendor's documentation.
If you're accessing your email by a local application such as Outlook or Thunderbird, you can try using your provider's web portal, i.e. navigating to your inbox via your browser, and see if the emails are there.
If you aren't receiving our support emails then please contact your account manager. Unfortunately however, we can only confirm that emails have been sent to an address. This is due to the nature of the internet, we cannot confirm the delivery path.