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Why are my Snap expenses appearing unpaid?

By now many of you are using Snap to automatically record expenses – and why wouldn’t you? It’s quick and fiendishly convenient.

We’ve had a few people wondering why the expenses they record using Snap appear in their account unpaid – usually, if you have a receipt for something it means you’ve paid for it already, right?

The reason for this is almost as fiendishly simple as Snap itself – in order for an expense to arrive in your account marked as paid we need to know how you paid for it.

Previously, if you have multiple bank accounts and cards in your account, Snap had no way to know which was used to pay for expenses unless you enter the last four digits of those accounts and cards (and the receipt includes the last four digits of the payment method) so we can tie the expense to the payment method.

With the new version of Snap, we've added even more value to an already super app. We listened to your feedback and it was clear that you were paying for expenses personally and so Snap wasn’t able to mark the expense as paid correctly -This led to extra steps with having to add in how the expense was paid.

And so we’re really pleased to announce that the new version has a payment method facility - once you’ve snapped a receipt, a window appears in the top left-hand corner, displaying your company bank accounts and also your name, in case you’ve for the item personally. Simply select the account and voila - you’ve recorded your expense and how it was paid.

So if you’re recording plenty of expenses with Snap and thinking “I wish these would be marked as paid automatically”, take a quick trip to the 'Banking' tab and enter those card and account details.

Last Updated: 13 Nov 2019 04:50PM GMT
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