1. 

Overview of Service 

1.1 

The following service is covered by this Service Description

Service

Details

Complex UK VISA reference

Provision of accountants’ reference within 10 working days in order to secure a UK visa, where the type of Visa required is not a Type 1 or Type 2 visa.

2. 

The Contract

2.1 

When you ("you", or the "User") use the service described in this Service Description you enter into a legally binding agreement with Crunch governed by the Crunch Terms of Service (which are expressly incorporated into this Contract with you) together with these Special Terms where they vary or add to the Terms. References to capitalised terms used in this document shall have the same meaning and effect as those defined in the Terms unless expressly stated otherwise.

2.2 

Unless we agree with you in writing that your individual terms and conditions are somehow different from the ones outlined in this document or the Terms, you are bound by this document and the Terms when using the Service.

3. 

Accepting the Terms 

3.1 

You must accept these Special Terms and the Terms (“together the “Terms”), and you may not use the Services if you do not accept the Terms.

3.2 

There are two ways to accept the Terms:

3.2.1 

By accepting the Terms when Crunch makes this available to you (i.e. when activating the Services); 

or

3.2.2 

By using the Services in any capacity.

4. 

Charges and Payment 

4.1 

Charges will apply if subscribed to any of the Crunch packaged services.

4.2 

The Service will commence once payment has been made.

4.3 

Payment can be made over the phone by Debit or Credit Card.

4.4 

We may charge an additional administration fee of £10 (plus VAT) if we need to provide copies of documents. We will discuss this with you before you pay for the service and accept our terms.

5. 

Services provided by Crunch and our responsibilities 

5.1 

Crunch Accounting Ltd (‘Crunch’) will provide a UK VISA reference (not Tier 1 or Tier 2 type) to you within 10 working days of payment.

5.2 

We will agree a draft of the reference, and have it approved by you, before it is certified by us and returned to you or the relevant government department.

5.3 

If you need us to produce your Year End accounts alongside your Visa reference, we’ll aim to do both in accordance with our service level agreement with you. Please check your main terms of service for this information.

5.4 

We cannot provide any comments in your reference about your company’s financial performance, financial projections, or trends. All of our Visa references contain important caveats about the limits to the scope of our work to complete your reference which cannot be altered or removed.

5.5 

The information we provide won’t have been audited and is provided without acceptance by Crunch of any responsibility whatsoever. Consequently, any use you wish to make of the information is entirely at your own risk.

6. 

Your responsibilities and provision of information by you

6.1 

You must specify in writing exactly what type of VISA reference you require and to which government office (i.e. UK Home Office) it should be addressed before we commence work on your reference.

6.2 

You must make sure your Crunch account is up to date and reconciled before payment is made.

6.3 

You must provide the following information:

6.3.1 

A copy of your most recent bank statement showing the balance at the end of the period we need to provide the Visa reference for. This can be a scan of your last paper statement or a screenshot from your online bank account

6.3.2 

Tell us the period that the Visa reference needs to cover

6.3.3 

Put your request for a Visa reference to us clearly and in writing (see above)

6.3.4 

Let us know if a wet signature is required, or if a scanned signature is acceptable

6.3.5 

Let us know if additional documents (such as copies of payslips and tax returns) need to be provided with your Visa reference. We may charge an administration fee if these are excessive (see clause 4.4).

6.4 

You are responsible for ensuring the information you provide to Crunch is correct.  Failure to do this may lead to inaccurate references that Crunch can’t be held responsible for. 

6.5 

The information that we prepare can only be as good as the information on which it is based. Insofar as that information is provided by you, or by third parties with your permission, your responsibility arises as soon as possible if any circumstances or facts alter, as any alteration may have a significant impact on the advice given. If the circumstances change therefore or your needs alter, advise us of the alteration as soon as possible in writing.

7. 

Cancellation

7.1 

Cancellation by you

The request for a Visa reference can be cancelled at any time. No refund will be given.

7.2 

Cancellation by Crunch 

Crunch reserves the right to cancel the service at any time. We will discuss the reasons for cancellation before the service is terminated. A full refund will be provided to you should Crunch decide to cancel the service.

7.3 

Changes in circumstances 

Crunch may charge you an additional fee if we have commenced work and you require the scope of information included in the VISA reference to be extended or if you require additional information from us.

7.4 

Refunds 

See paragraphs 7.1 and 7.2.

8. 

Your Data

8.1 

In order to provide this service, Crunch will process the data you provide in accordance with General Data Protection regulations. For more information please see our Privacy Policy.